Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shiny New Bikes (attn. Edna Mabilog) 606, Gregorio Araneta Ave, Quezon City, NCR 1113 Philippines.
To return your product, you should mail your product to: Shiny New Bikes (attn. Edna Mabilog) 606, Gregorio Araneta Ave, Quezon City, NCR 1113 Philippines.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.